HMZ Store Return & Refund Policy

At HMZ Store, customer satisfaction is our top priority. While we do not offer general returns or refunds, we are committed to resolving any issues related to damaged items or orders not received.

No Returns or Exchanges

We do not accept returns or exchanges for any reason other than the following:

The item was received damaged, or
The item was not delivered.

For this reason, all sales are final. Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or you receive the wrong product, contact us within 24 hours of receiving your order.

To report an issue, email us at:

📩 hmzstoreteam@gmail.com

Please include:

Your order number
Photos of the damaged or incorrect item
A brief description of the issue

Once verified, we'll arrange a replacement or issue a refund.

Missing Orders

If you have not received your order within the expected delivery window, contact us at hmzstoreteam@gmail.com. We'll investigate the matter and ensure it is resolved promptly.

Important Notes

We do not offer refunds or returns for change of mind, personal preferences, or accidental orders.
Sale items and gift cards are strictly non-refundable under any circumstance.
If you have any questions or concerns, feel free to reach out to us — we're here to help.

Contact Us

For any questions or support regarding returns and refunds:

Email: hmzstoreteam@gmail.com

Instagram: @hmzmockups